Refund and Return Policy for RatCredit
Effective Date: March 10, 2025
At RatCredit (accessible via https://ratcredit.com), we want our customers to be fully satisfied with their laptop purchase. If you are not completely happy with your purchase, we offer a comprehensive refund and return policy that complies with all necessary guidelines, including those required by Google AdSense. Please review the following terms and conditions carefully.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The laptop must be in its original condition, unused, and free from any damage or alterations.
- The return must be initiated within 30 days from the date of purchase.
- You must provide the original receipt or proof of purchase.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at info@ratcredit.com with the following information:
- Your order number
- The reason for the return
- Photos of the product (if applicable)
Our customer service team will guide you through the return process and provide you with the necessary instructions. Returns should be shipped back to the address provided in the return instructions.
3. Return Shipping Costs
Unless the product is defective or damaged during shipping, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without tracking.
4. Refund Process
Once we receive and inspect your returned laptop, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Please allow 5-10 business days for the refund to be reflected in your account, depending on your payment provider.
5. Exemptions
The following items are non-returnable:
- Laptops that have been used or altered.
- Items without the original packaging.
- Products purchased with promotional or discounted pricing that have been clearly marked as final sale.
6. Defective or Damaged Products
If your laptop arrives defective or damaged, please contact us immediately at info@ratcredit.com. We will provide a prepaid return label and offer a full refund or exchange for a new unit, depending on your preference. Please keep all packaging and take photos of the damage for verification purposes.
7. Exchange Policy
We do not offer direct exchanges. If you would like to exchange a product, you must return the original product for a refund and place a new order for the desired laptop.
8. Special Circumstances
In certain cases, such as defective or damaged items, we may offer a replacement or store credit instead of a refund, at our discretion.
Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please feel free to contact us:
- Email: info@ratcredit.com
- Phone: 843-669-5714
- Address: 4743 Broadway Street, Florence, South Carolina, United States
Thank you for choosing RatCredit. We are here to ensure you have the best shopping experience possible!